Demo – Improve Customer Complaint Handling with an AI-Generated App
What if you could structure a quality process in seconds, just by describing it?
That’s exactly what I tested with ROK Free — creating a full customer complaint management procedure with response time tracking.
Goal
Formalize complaint handling in 3 key stages: qualification, processing, and closure — while tracking response times to monitor service quality.
What I Asked the AI
“Create an application to handle customer complaints, with qualification, processing, and closure steps.”
What ROK Free Generated
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A clean, ready-to-use diagram including:
- Complaint reception by Customer Service
- Qualification (valid or not)
- Processing by the appropriate team
- Quality review before closure
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A structured form with:
- Customer info, description, and date
- Status and processing owner
- Closure confirmation + customer feedback field
What I Added
- A “response time tracking” field to measure internal SLAs
→ The AI automatically inserted the right field type (number) in the relevant form section — no manual config required.
Why It’s Useful
- Quickly formalizes a quality process, even without pre-existing tools
- Clearly visualizes steps and team responsibilities
- Helps monitor efficiency by tracking response times
What About the Full Version?
With the complete ROK version, you can:
- Automate follow-ups at D+X
- Connect to a customer database or CRM
- Generate consolidated reports by complaint type
Curious to see how generative AI could support your real-world processes?
